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Position | Inside Sales Specialist
Role Inside Sales Specialist Team Sales Reports to Managing Director Direct reports N/A
About the Position About Mangano IT
Under direction, this role is responsible Purpose for supporting the Sales function; Sharing what we know to ensuring quotes, contracts, bid pricing improve business outcomes. and orders have been processed and Our Niche delivered in a timely manner and that Large enough to get it done, all systems are updated with the small enough to care. relevant information. The role is also Core Target responsible for general administrative Agile business partner to Australian and sales support to the team at medium sized organisations, Mangano IT. supporting technology whilst focusing
on security.
Mangano IT’s Values
Progressive Effective Accountable Steadfast Key Outcomes for the Position**
50% Sales Support & Administration 10%
40% Vendor Engagement 50% 40%
10% Continuous Improvement
What We’re Looking For :
- Superior client service skills - Superior writing skills for creating- Ability to build strong client and professional documents
- vendor relationships - Ability to write vendor- Proficiency with various software bid responses
systems (ConnectWise Manage - Superior attention to detail and Sell, Microsoft Excel, Word - Ability to exercise initiative and PowerPoint) - Superior time-management and
- Ability to acquire knowledge of prioritisation skills
Microsoft and Telstra offerings and - Ability to share knowledge within procurement processes the Sales Team
- Ability to acquire knowledge of
various Telstra systems - Telstra Partner Central, TESA, Order Express, Telstra Business Systems **
- 07 3151 9000 ABN 81 649 576 929 Hamilton, QLD, 4007 Hamilton Central, QLD, 4007
Outcome Profile What Success Looks Like | Sales Support and Administration
Strategy Performance Expectation Prepare quotes - Transactional quotes are provided within 24 hours for clients of the initial request, followed up after 48 hours. Keep internal systems up - Leads are input into ConnectWise within 6 hours. to date and manage leads - Leads are updated within 4 hours from any status through the update and managed in accordance with sales process opportunity hygiene best practice. Manage procurement - Data integrity is key, especially for opportunities, requirements sales tickets and order process data.
- Work on back orders to ensure customers are
aware of current ETAs. Pro-actively communicate - Queries are responded to within 24 hours. phone and in-person being available. as required Attend meetings and - Pre-sales and administrative tasks are completed. support the team - Attend weekly meetings with the Sales team.
- Queries and issues raised by Mangano IT team to
be responded to within 1 business day.
What Success Looks Like | Vendor Engagement
Strategy Performance Expectation Generate quotes, - Start working on a request within 24 hours from contracts, bids and orders when the request is received.
- Successful submission of Telstra orders.
- Correct details of the order.
- Process orders - Update all systems with orders and status updates.- Escalate any issue to the Managing Director.
Manage vendor - Data integrity and hygiene are key in all systems
- ConnectWise is updated in accordance with
best practice. Train and mentor the team - Positive team feedback. on vendor specific systems - Escalations required reduced each quarter.
What Success Looks Like | Continuous Improvement
Strategy Performance Expectation Identify areas to improve - One area for improvement is provided to the the Sales Support & Managing Director each quarter; outlining the Administration process steps to achieve a better outcome.
- Internal procedures are reviewed annually and
kept current. Identify and attend - At least two pre-approved development activities relevant training and are completed each year and any relevant learning development activities shared with the team. (internal and/or external)
- 07 3151 9000 ABN 81 649 576 929 Hamilton, QLD, 4007 Hamilton Central, QLD, 4007