Front Office Supervisor

Job Summary

• About the Company Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts and Cordis Hotels and Resorts brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.

The arrival of The Langham, Gold Coast & The Jewel Residences, managed by Langham, has ushered in a new era of sophistication to Australia’s playground. Comprising 169 guest rooms and suites and 170 luxury residences, nestled on absolute beachfront with sweeping coastline views, The Langham, Gold Coast is the ultimate location to relax and be inspired.

The Langham, Gold Coast offers our guests a new wave of luxury on the Gold Coast - with a focus on bespoke service and building great memories. As we cater to growing demand, we are seeking a service-centric and luxury minded Front Office Supervisor **to lead and support our Front Office Reception Team and provide a seamless and memorable guest experience.

Key Responsibilities

As Front Office Supervisor, you are responsible for Supervising the Front Office GSA Team, consistently displaying a strong focus on guest guest service and the development of the skills of the Front Office colleagues to ensure our pursuit of service excellence.

The Front Office Supervisor empowers the team to create efficient, accurate and memorable experiences for the hotel guests by delivering genuine service.

As an experienced supervisor, you will consistently display a strong focus on guest service and the development of the skills of colleagues to ensure high quality product, service and guest satisfaction with a focus on quality and attention to detail. You will also work to develop the initiative across the team to solve guest issues and live our value of One Team, One Dream by providing support across teams to deliver exceptional service.

• Requirement
• Qualifications & Skills To be successful in the role you will have been in the same or similar position/s at a luxury hotel and proven experience leading a team to meet a level of high performance across service, quality and operational commitments.

Other key attributes we are looking for include:

• Passion for service excellence and providing superior hospitality
• Authentic and Engaging Leadership Style & Team Player
• Excellent interpersonal and communication skills
• Good working knowledge of IT and Systems (Opera an advantage)
• Tertiary Qualifications in Hotel/Hospitality/Business or similar
• Australian work rights
• Luxury hotel pre-opening experience highly desirable
• Terms of employment Full time