Team Leader -Motor Claims

Team Leader -Motor Claims 05-6-24    Brisbane / Permanent What you will love about this role: Using your strong leadership experience to manage a team of up to 8 claims advisors Coaching team members to improve claims performance and their technical skills Ensuring that clients are provided with the highest level of service Managing any complaints and addressing areas of improvement Setting clear measures for the team members and providing regular coaching and feedback Meeting clients face to face discussing SLA's and service performance, claims closure time, and measurements Manage team resourcing, workflow, and productivity, ensuring any potential delays are addressed What you will bring to the role: Coming from a motor claims role, you will have strong technical skills, with the ability to overcome any challenges that team members face The ability to manage a range of personalities and maintain the KPI's and SLA's for the team Strong coaching and mentoring skills, proven experience of upskilling and getting the best out of individuals A confident manner, able to present information to clients in a professional format, in an articulate manner Technology savvy, used to reporting and compiling information Highly customer-centric, enjoying working with clients and ensuring good outcomes for them Experience in a TPA claims environment would be highly desirable   In return: A competitive salary + Super + incentive Working in a culture with values around collaboration, accountability, growth and empathy 3 days work from home Paid education, strong focus on employee development State-of-the-art technology Opportunities to work overseas Please send your resume now if this sounds like the perfect match for your experience. Not quite the right fit?   Forward your resume to l.backhouse@ensurerecruitment to be considered for other claims opportunities. APPLY NOW EMAIL A FRIEND BACK TO JOB LISTINGS