Production IT Support Delivery Officer | Help Desk

ABOUT US As a rapidly growing world-class organisation with a global footprint spanning every step of the food journey – join us to create food the world loves to eat! Our people are innovative, with a diversity of expertise, working together with our customers to create value at every opportunity. We are constantly looking for problem solvers who combine creativity with passion in our quest in to deliver fresh, natural, and convenient food solutions across the globe.  Your future in food starts here |  Production IT Support Delivery Officer | Help Desk THE OPPORTUNITY Come and join the IT Team of a Leading Global Beef Producer, supporting a fast-paced Production environment. We are looking for an experienced Level 1/2 Help Desk support officer to join our IT Service Delivery Team based in Kilcoy.  This is a full-time position, the successful candidate will be assigned to either orange shift or blue shift, we are looking for someone who is flexible with hours and days as you will be required to work overtime. Location: Kilcoy ABOUT YOU YOUR RESPONSILBITIES Providing frontline support in a fast-paced environment, you will be responding to, following up and resolving technical issues that end users encounter. You will be providing remote and face to face 1st and 2nd level support across Windows, Microsoft Office, desktop hardware, network troubleshooting, production hardware and business applications. TO BE SUCCESSFUL You have in-depth knowledge of computer systems, networks, and appropriate software applications and a passion for all things IT!  Your real flair lies in your ability to communicate with all levels of users both remotely and face to face and being a true team colleague, whose energy and enthusiasm inspires others. In this role, you will bring: Previous experience in a Level 1/2 Help Desk Support type role. Sound communication skills both written and oral with good listening and comprehension. The ability to explain complex issues simply to a mixed audience with varying levels of technical understanding of ICT systems. Proven ability to successfully troubleshoot and problem solve issues relating to both software and hardware in a real-time environment. The ability to work on both urgent unplanned problem resolution and engage in proactive ICT development and maintenance activities. Experience of managing workloads through a Service Desk Ticketing System, within Service Level Agreements. Experience of process improvement, documentation of workflows and transferring knowledge with peers and customers. BENEFITS A fast-paced, dynamic workplace where no two days are ever the same. Full Training Both remote and face to face it support and interaction Career progression Access to discounted premium meat An organisation where cultural diversity is celebrated Access to discounted health insurance This is a long-term career opportunity, working for an enterprise business with Corporate Offices on the Sunshine Coast in Queensland.  We have recorded business growth of 20% year on year with sales in excess of $1.8 billion.  We are committed to building a work environment that fosters an agile plus flexible workplace and where employee wellbeing is paramount. HOW TO APPLY If you are looking to join a company that promotes innovation, is a leader in industry and champions success, then apply now. We are an equal opportunity employer and make every effort to select the best qualified individual for the job based on job related qualifications and experiences. Some of the information we collect via your application form and resume is “personal” information as defined by the Privacy Act. All information provided via your application form and resume is treated as confidential. Apply Now