.. 3, Hospitality Industry General Award ABOUT YOU Experience in hospitality/Retail Flawless customer service with a consistently positive attitude Reliable, .. and liaise with team members, kitchen, and other areas of operations Efficient and thorough knowledge of the point of sale operating system Must participate .. read more
Sussex Hotel - Walkerville 5081 Big things are happening at The Sussex Hotel! We’re gearing up for an epic reopening in December, just in time for a huge summer season, and we need passionate leaders to help us build a high-performing team. If you’re all about making a difference, creating unforgettable experiences, and ready to lead with energy and drive, this is your chance to be part of something awesome! As the Functions and Events Manager, you’ll be at the heart of our customer's experience at our newly renovated venue. You’ll work alongside a dynamic team, ensuring flawless execution of functions, events, and large bookings from start to finish. What You’ll Do : Event Coordination : Meet with clients to understand their needs, provide tailored package options, and ensure all details are meticulously planned and executed. Respond to all enquiries promptly. Logistics Management : Arrange and coordinate services such as displays, audio-visual equipment, and catering. Create and revise event floor plans and orders. Work closely with the kitchen and bar teams to ensure smooth event operations. Team Leadership : Brief and supervise front-of-house staff to ensure smooth and efficient event execution. Act as the primary point of contact for clients during events. Train and motivate staff to deliver premium service and uphold high food and beverage standards. Client Relations : Build strong rapport with clients, address their needs promptly, and ensure complete satisfaction before, during, and after events. Ensure exceptional customer service, focusing on adaptability and quick problem-solving. Build and maintain strong client relationships while generating new sales leads. - Financial Management : Oversee event budgets, ensure accurate invoicing, and manage departmental expenses. - Marketing & Promotion : Collaborate with the marketing team to promote events and special offers via social media and other channels. Execute events with precision, ensuring customer expectations are exceeded every time to promote word of mouth. What We’re Looking For : - A proactive leader with a passion for hospitality and events. - Minimum five years experience in similar roles. - Strong commercial understanding and the ability to drive sales and ensure repeat clientele through word of mouth and innovative ideas. - Excellent attention to detail, organisational skills, and a focus on customer satisfaction. - Intermediate to advanced computer skills, as well as the ability to learn and use multiple software systems to increase workflow and efficiency. - Exceptional interpersonal skills and the ability to adapt to fast-paced environments. - Ability to mentor and develop a high-performing team. - Experience in managing large-scale events and functions, e.g. 200+ people - RSA and RP Badge - Availability to work five shifts per week, including evenings and weekends. - Applicants must live in / around Adelaide and be an Australian citizen or permanent resident. Why Join Us? - Be a part of Matthews Hospitality, a group that values integrity, commitment, and community. - The excitement of a newly renovated hotel. - Competitive package and benefits starting from $90,000 p.a. - Be integral in building a high-performing team. - Career growth opportunities in a venue that values leadership, innovation, and quality. - Discounts across all Matthews Hospitality Group venues - Join a team that celebrates success and fosters a positive work culture. Join the Matthews Hospitality family, where we empower others to thrive, show up for success, and uphold the highest professional standards. As a proudly South Australian-owned, family-run business, we operate with honesty and integrity and are passionate about creating happiness through hospitality. We believe that making others feel good feels great, and we are committed to supporting our people, customers, and local communities. With a focus on diversity, equity, and inclusion, we are working hard to reduce our impact on the earth while delivering exceptional hospitality experiences. Ready to be part of something bigger? - Applications close : 21 October 2024 - Start date : 18 November 2024 Ready to lead The Sussex Hotel into its new era? Apply now and join the journey to create a top-tier destination for events and celebrations in Adelaide. Applications must be submitted online by following the link. Please have your resume and cover letter ready to upload in one file. Ensure you complete each stage of the application process. Walkerville South Australia 5081
