UX & CRO Lead

Iconic Australian Owned & Operated Global Retail Business Must have 3+ years in a similar role within eCommerceA Vibrant Team Culture, Hybrid role, Profit Share, Discounts Spotlight Retail Group is seeking a talented UX & CRO team lead to join our dynamic Ecommerce team located at South Melbourne and own the Customer Journey process!In this pivotal role, you'll be the mastermind behind crafting exceptional customer experiences across our digital properties. You'll leverage your expertise in CRO (Conversion Rate Optimization) and UX (User Experience) to develop and execute winning strategies that drive sales, engagement, and brand loyalty. Here's a taste of what you'll conquer: Developing and executing a winning CRO & UX strategy: You'll identify areas for improvement across our entire digital ecosystem, from product search and navigation to content and checkout, and implement best-in-class strategies to optimize the customer journey.Leading the charge on CRO initiatives: Working collaboratively with internal and external stakeholders, you'll plan, implement, and analyse A/B tests, user research, and other CRO activities to drive conversions and revenue growth.Championing a data-driven approach: Leverage analytics tools to gain deep customer insights, measure the success of CRO initiatives, and translate data into actionable recommendations.Building a culture of CRO excellence: Educate and empower the wider team on CRO best practices, fostering a shared understanding of the role CRO plays in achieving business objectives.Staying ahead of the curve: Continuously research industry trends, competitor insights, and new technologies to ensure SRG remains at the forefront of the digital commerce landscape. To be our champion, you'll possess: 3+ years of experience in a similar CRO/UX role or 5+ years in relevant eCommerce roles with a hunger for leadership.Proven track record of success in driving business growth and ROI through eCommerce and website optimization strategies.In-depth understanding of CRO best practices and a passion for crafting exceptional user experiences.Data analysis guru with expertise in web analytics tools to identify customer journey optimization opportunities.Excellent communication and storytelling skills to present complex concepts to both technical and non-technical audiences.A collaborative team player with strong organizational and prioritization skills.A knack for problem-solving and approaching challenges with creativity and assertiveness.Solid understanding of HTML/CSS/JavaScript and familiarity with responsive web development frameworks like Angular.Experience with design and research platforms (Hotjar, Google Analytics, Figma) and testing tools (Optimizely, Google Optimize, etc).Proficiency in a wide range of technology tools, including analytics software, content management systems, and agile project management tools (Jira, Confluence). What’s in it for you? Spotlight Retail Group prides itself on providing its team members incredible career growth and opportunities as part of the SRG team, we can offer you: A dynamic work environment where creativity and innovation are encouraged.Be part of a passionate and talented team dedicated to delivering exceptional customer experiences.Can make a real impact on the success of a leading retail brand.Enjoy a competitive salary and benefits package including career development opportunities, profit sharing, and team member discounts.Exposure to key senior stakeholders in one of Australia’s largest RetailersA culture that rewards initiative and creativityCentrally located office, close to South Melbourne Market, Work FlexibilityTeam Discounts, EAP, Gym Membership Discounts and more Who We Are:Spotlight Group Holdings (“SGH”) is looking to grow their talented, highly entrepreneurial team. SGH is Australia's largest privately-owned and operated family business, comprising of the Spotlight Retail Group, the Spotlight Property Group, Spotlight Direct Investments and the Spotlight Charitable Foundation.Comprising of the long term existing iconic brands in Spotlight, Anaconda and Mountain Designs, together with the exciting addition of Harris Scarfe, SRG is acknowledged as the market leaders within the Australian retail Space. We are an equal opportunity employer and value diversity at our company.You must have unrestricted working rights in AustraliaOnly shortlisted candidates will be contactedNo agency enquiries or applications