Customer Care Team Leader

About Us...

We are currently looking for a vibrant Customer Care Team Leader on a full-time basis, with exceptional leadership and customer service skills to join our Fitness Centre team.

• Mon 11:30am - 8pm
• Tues 12pm - 8pm
• Wed 12pm - 8pm
• Thurs 12pm - 8pm
• Fri 12pm - 8pm

What are the perks...

• Fun, friendly, hard-working and professional team
• Free Gym Membership
• Food & Beverage Discounts
• Accommodation Discounts
• Free on-site parking

About the Role...

• Assist with the development and training of Team Members
• Welcoming all members and guests
• Membership tours and sales
• Promote the benefits of membership to new and existing members
• Assisting members and guests with general enquiries
• Answering all incoming phone calls
• Provide prompt, friendly, customer focused service to members and guests

About You

As someone with previous experience in the fitness industry, you will possess leadership skills and a passion for delivering excellent customer service. You will have a willingness to build long-term relationships with our members and will have impeccable grooming, presentation and communication skills.

To be successful in this role you would need to possess the following :

• Strong experience in sales, administration and customer service within a fitness environment
• Experience in a leadership/supervisor role within the fitness industry
• Exceptional presentation and grooming
• Demonstrate initiative to be productive during down-time
• Ability to communicate with a variety of people
• Professional telephone manner and excellent communication skills
• Knowledge of Fitness Centre facilities
• Ability to work under pressure within a busy environment
• A bright and friendly personality
• Willingness to go the extra mile to help members and the Fitness Centre team
• Strong problem solving abilities
• Computer literacy with experience using Microsoft Office products

APPLY NOW!!

No recruitment agencies, please.