CLIENT RELATIONSHIP MANAGER (VIC)

Location: Melbourne CBD Permanent Full-Time Offering competitive rates, flexibility, stability, and employee benefits Jobfit Health Group delivers a broad range of occupational healthcare services to thousands of businesses nationally, including pre-employment medical assessments, work fitness assessments, injury management and prevention, drug and alcohol screening, onsite medical services, health surveillance and health and wellness programmes. You will be responsible for the day-to-day management and relationship development of the Victorian client base to ensure optimal service and satisfaction against set key performance indicators.  The position reports to the General Manager Client Relationship & Development and is permanent full-time and based in Melbourne, Victoria.   What we offer Team member development – we have our own in-house online learning and development centre Engagement surveys – we listen to you, as a team member, and take action on the issues that matter to you The FHA Staff Superannuation Fund (which includes a range of insurance and investment options for staff) Financial Wellbeing Checks and advice from our corporate financial planning partner, Virtue & Partners Generous special offers and discounts from corporate partners Responsibilities Grow the client relationship by increasing the scope of services delivered and ensuring the contractual KPIs are met especially around reporting and escalation management. Operate effectively as part of a multidisciplinary management team and ensuring an environment that encourages teamwork, personal and professional development, customer service and excellence in performance.   Develop and maintain effective partnerships with key clientele. Managing the business relationship between Jobfit and the client with the goal being client satisfaction and retention. Ensure key Client account management via extensive knowledge and understanding of services delivered to the client both in clinic and onsite services Continual client development and growth by having an intimate understanding of the businesses service offering, quotes, proposals and commercial processes, ultimately partnering with our client's. Maintaining high levels of customer service both to internal and external stakeholders Monitor Client Service KPIs and work with Operations to ensure optimal experience Provide education, training and mentoring of key internal operational staff to improve knowledge and compliance when working with clients Regular reporting, analysis and contract review to both internal and external stakeholders Requirements Tertiary qualification in Account Management or Customer/ Business Relationship (or similar experience in a related field). Previous experience working in a similar role or a track record of managing client relationships. Be a problem solver that is responsive and has a positive attitude Strong interpersonal skills and an ability to build rapport with customers. Capable of promptly analysing client needs and ensuring an effective, timely and appropriate proposal response. Results driven, dynamic, persuasive, flexible, able to identify client needs. Polished communication skills, both verbally and in writing. Ability to work as a member of a multidisciplinary team. An understanding of the occupational health industry (preferred). Intermediate MS Office Suite - Excel required for reporting. Jobfit Health Group is part of Partnered Health Medical Centres. The group is made up of a number of established businesses that have been delivering health services to more than five million people over the last 25 years including Jobfit, Northcare Physio, and Baseline Onsite. At Jobfit Health Group, we are committed to employing a diverse and inclusive workforce that reflects the diverse community in which we operate in.   Aboriginal and Torres Strait Islander people are encouraged to apply. Please note that only suitable candidates will be contacted. www.jobfit.com.au