Service Advisor

Southport QLD Interested in a Monday – Friday 4 day week roster Are you a natural at customer service Guaranteed weekly base earnings plus healthy commissions and a car on offer We are currently recruiting for a Service Advisor to join the team at Southport Mazda. What the role entails: Providing the ultimate customer service experience to our clients face to face Building and maintaining positive customer and employee relationships Maintaining regular contact with our customers to provide updates Communicating with internal department teams to make sure all vehicles are completed and ready on time for our customers as promised Handling customer concerns and complaints with prompt solution based outcomes Eagerness to learn and grow, while being humble when mistakes are made Offering accurate estimates for customers requiring additional work or repairs Being a champion of objections – There is always a positive outcome! Ongoing training and development. If you have the desire to grow we will get you there What we are looking for:  Proven experience as a Service Advisor highly desired, or Experience in Banking, Real Estate or customer facing roles highly desired Excellent customer service with well-developed verbal and written communication skills A proactive person who presents professionally – Appearance is everything! Experience in a department where KPIs are used Experience with Pentana Solutions (Reynolds & Reynolds) highly desired but not essential Ability to sell additional work as required – Overcome objections A person who enjoys creating memorable customer experiences Someone who can work autonomously but thrives when part of a team. Culture is important to us Someone who loves a challenge and has a strong focus in customer experiences Love a fast paced, yet fun environment. Its never dull here Benefits of joining us: Employee Assistance Program (EAP) Work/life balance with a 4 day roster. Keep the weekends for you and get your personal jobs sorted during the week Quarterly and annual awards and recognition for high achievers Training Pathway and Growth opportunities provided Growth and development opportunities are endless with the ability to follow a career path that allows brand and site changes Drive Car option Competitive salary with commissions All Frizelle Sunshine employees must be entitled to work in Australia, complete a Federal Police Check and a Traffic History (QLD) or Driving Record (NSW) check.