Helpdesk Support

The CompanyThis is an opportunity to join a forward-thinking Managed Service Provider showing continual growth in a frequently evolving market. You will be based onsite for one of their clients who are a market leader in the civil engineering and construction industry.This role will be located across 3 different sites including Southbank (3 days a week), Spotswood (1 day a week) and South Dandenong (1 day a week).The RoleIn this high energy role, you will be joining an impressive team to provide face-to-face desktop support to on-site end users. You will help to troubleshoot and resolve a variety of different systems whilst providing exceptional customer service. There may also be a requirement for you to travel to other regional sites on an adhoc basis, with any costs being covered by the company.Your Skills & ExperienceProficiency in Office 365.Knowledge of Windows 10/11.Experience with mobile device management for iOS.Familiarity with Service Now or similar incident management systems.Experience with Active Directory and Group Policy.Knowledge of TCP/IP, DNS, DHCP, and other networking protocols with VC SystemsProficiency in remote desktop support tools (e.g., TeamViewer, Remote Desktop Protocol).Experience with hardware troubleshooting and repair (e.g., desktops, laptops, printers).Understanding of cybersecurity principles and practices.Experience with software deployment tools (e.g., SCCM, Intune).Knowledge of backup and recovery solutions.Preferred Qualifications:Relevant certifications/ Degree (e.g., CompTIA A+, Microsoft Certified Desktop Administrator Associate).Previous experience in a similar onsite support role.About YouYou are a clear communicator, quick thinker, highly adaptable and you have a natural flair for solving problems. You enjoy the customer service requirements within IT and are a personable and approachable IT professional.You have amassed excellent experience to date, and now you are ready for a challenging but rewarding role that will further develop your skill set and set your career on a fast-track.What's on offer? An energised working environment where no two days are ever the same.Long term contract with the option to be extended.Company car for any travel to regional sites.Free accommodation if required when travelling to regional sites.Opportunities to be involved in innovative projects.Ongoing professional development and mentoring.Robert Half Ltd is committed to equal opportunity and we value diversity at our company. We do not discriminate on the basis of categories protected under localJob Reference Number: 06810-