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Location: Atherton, QLD 4883
Employment Type: Full Time
Salary : AUD 60,000 - 65,000
Barron Valley Hotel is a heritage-listed hotel. It is situated in the heart of Atherton, on the tropical tablelands. The hotel provides a wide variety of facilities and services for visitors including accommodation, restaurant and bar and bottle shops.
Major Duties and Responsibilities of Position: Manage day to day operations at the cafe and restaurant and manage the staff to provide excellent services to clients.
Planning menus in consultation with Chefs based on customer's preferences.
Planning and organizing special functions according to customer requirements and arrange the services under the hotel standards.
Managing the cafe and restaurant's finances
Take reservations, greet guest and manage the bookings.
Assigning tasks and coordinating work shifts, timetables and staff leave
Maintain the budget, arrange, purchase and pricing of goods according to the budget
Inventorymanagement, budgeting, ordering, merchandising & promotions under the Hotel standards.
Building relationships with suppliers, negotiating pricing, placing orders & sourcing material.
Deliver a high standard of customer service, and ensure all staff do the same.
Communicate job expectations to staff and motivate them to provide the excellent service
Ensure food hygiene standards are adhered to.
Ensuring the facilities comply with health regulations and are clean, functional and in suitable appearance.
Train and supervise the cafe and restaurant wait staff.
Ensuring excellent customer service and dealing with customer feedback and complaints
Desirable Qualifications and Skills: Diploma or equivalent is a minimum requirement.
Minimum of 3 years of experience as a cafe or restaurant manager.
Experience in hospitality management
Exceptional customer service
The ability to lead and motivate a team
The ability to work under pressure and handle challenging situations
Decision-making ability and sense of responsibility
Highly organised
Good attention to detail
Experience in similar role
Excellent communication and people skills