eCom Customer Service Consultant

THE ROLE With this role starting 27th of May, you have the opportunity for support and training amongst an amazing team, with potential for career progression!  Woolworths is a well known Australian iconic brand and due to expansion have a number of exciting roles within the Inbound Customer Service team in their online customer service division.  We are seeking individuals who are passionate about moving their career forward. These roles offer a robust training program onsite at Mascot coupled with ongoing support to ensure your continued success.  You will be responsible for answering  INBOUND calls , providing support to new and existing customers with online order enquiries whilst delivering exceptional customer service. These calls  require the ability to think laterally whilst working across multiple platforms.  This is a casual role to start with potential opportunities to go permanent for the right candidate and commitment. You will be working on a rotating roster between Monday to Sunday 5am to 1am. WHY WOOLWORTHS? Woolworths is known to be a fun forward-thinking organisation, with career opportunities within the contact centre and Australia’s largest private employer and are renowned for their employee support programs and career progression opportunities. Whether you are new to contact centre industry, or have a wealth of experience, you will be supported by a group of experts in their field. Woolworths is the winner of the CSIA Australian Service Excellence Award for Large Contact Centre 3 years in a row for 2021, 2022 & 2023!    THE POSSIBILITIES The potential to move to a role within Head Office and other business divisions is real. You are in charge of your future in one of Australia’s largest and most well-known businesses. If you love being able to help others, this is the position for you.  THE REQUIREMENTS A minimum of 6 months contact centre experience is desirable; Or, a minimum of 12 months of retail/customer service experience Exceptional verbal and written communication WORKING FROM HOME  This role starts in the contact centre in Mascot which you must be able to attend for at least 12 weeks, before you have the opportunity to WFH in a hybrid model once competent.  If working from home, you will need to have the following  Home Office Requirements: Minimum internet speeds of 28.8mbps  Office Desk Suitable ergonomic chair Suitable space that is private