Accident Repair Centre Service Advisor

We have an excellent opportunity to put your outstanding customer services skills in to action. We are looking for a confident customer service hero to join us as a Bodyshop Service Advisor at our Accident Repair Centre in Tunbridge Wells.

The Opportunity : In this role you will be:

• Liaise with insurance companies and customers regarding vehicle repairs;
• Invoice completed work;
• Ensure claims are processed correctly and in a timely manner;
• Handle bookings;
• Maintain up to date knowledge of Bodyshop procedures;
• Work as part of the Bodyshop team;
• Assist with the day-to-day administration.

The Rewards : As well as a competitive salary and performance related bonus, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:

• Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
• Enhanced family leave benefit;
• Life Insurance;
• Bupa Healthcare Cash Plan for you and your family;
• Opportunity to join the company pension scheme;
• 23 days holiday (plus bank holidays), increasing with length of service;
• Discounts on new vehicle, used vehicle, service and parts purchases;
• Various perks and discounts with high street and online retailers and services.

About You :

• You will have effective communication skills (verbal and written) in order to professionally interact with customers (face to face and over the phone);
• Excellent organisation skills;
• Able to manage your time effectively to prioritise your workload and meet tight deadlines;
• Self-motivated, energetic and enthusiastic.
• A good standard of verbal and numerical reasoning;
• Previous experience in a Bodyshop/Service department would be advantageous but not essential;
• A full UK driving licence.

The Company : The Hendy Group is a family-run business with over 40 dealerships, which cover in excess of 75 franchise locations throughout the South Coast. At Hendy, we aim to deliver a premium experience as we have done for more than 160 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values, with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.