Case Worker

Salary packaging tax-free benefits| increases annual pay package! :

• A vital and rewarding role with ongoing learning & career development opportunities Opportunity to make a real difference to the lives of people experiencing domestic violence.
• The _ St Vincent de Paul Society _ is a leading provider of community support services, whose values it is to shape a more just and compassionate society - we truly care about what we do and the difference we make to people’s lives._
• We believe our employees are key to our success and offer Learning and Development programs to enhance and grow your career across a range of teams and services. We have a continuing commitment to engaging and retaining our people who are recognised for their achievements and are offered promotional opportunities on a meritocracy basis within a collegiate and values driven team environment and culture._

The Role : Dynamic and diverse role processing referrals and coordinating an effective response for women with or without children who are leaving domestic/family violence. You will be providing a variety of essential support to clients at the site location in a socially inclusive, non-judgemental, and empowering manner. Joining a dedicated and supportive team environment with a variety of Learning and Development programs to enhance and grow your career across a range of teams and services.

Your responsibilities :

• Ensure interactions with clients are culturally appropriate and consistent with trauma informed care practices.
• Provide quality customer service and emotional support to clients through phone conversation.
• Conduct comprehensive client initial assessment in a client-focused, socially inclusive, non-judgemental, and empowering manner.
• Refer eligible clients to designated accommodation services in accordance with established protocol
• Attend site for all client arrivals into accommodation and Complete relevant documentation.
• Maintain and update information in the SCIS data base including all administrative tasks associated with assessment and referrals.
• Maintain privacy and confidentiality according to the Society’s Code of Conduct and Privacy policy and relevant legislation.
• Be aware of and implement relevant government policies and guidelines which pertain to the services provided.
• Maintain good relationships with other bodies that interact with the Society and its clients.
• Maintain a broad understanding of State and Federal government policies that have a direct impact on the delivery of services to people who are at risk of homelessness.
• This role will report to the Manager Homelessness and Housing._

To be successful, you will need :

• The St Vincent de Paul Society considers being a woman is a genuine occupational qualification for this position under section 31 of the Anti-Discrimination Act 1977 (NSW).
• Appropriate Diploma or highly regarded domestic and family violence experience or other relevant field or equivalent work experience
• Demonstrated experience in managing crisis intervention and case work for women with/without children experiencing domestic and family violence, including people with complex and/or high-level needs
• Possess good problem solving and conflict resolution skills
• Excellent written and oral communication skills, including highly developed interpersonal skills with an ability to relate positively and confidently with a wide range of people, in a variety of settings.
• Demonstrated ability to work as part of a team and to work independently and unsupervised.
• Understanding of child protection issues, legislation and requirements.
• Demonstrated ability to use client database and Microsoft Office packages such as Word, Excel, Outlook
• NSW driver licence - flexibility to travel to meet clients needs.